SHIPPING & DELIVERY

Last updated: 17 September 2026

At YEESTHIN, we aim to make every delivery simple, reliable and transparent.

We work with established European and international logistics partners to select an appropriate delivery service based on your destination and the available shipping options.

1. DELIVERY COUNTRIES

YEESTHIN delivers to the countries and destinations currently available during checkout at www.yeesthin.com.

Available delivery options may vary depending on your country, region, postal code and delivery address.

If your destination is available at checkout, you will be able to view the available shipping options before completing your purchase.

2. SHIPPING PARTNERS

Depending on the destination and available service, your order may be delivered by:

DHL · Deutsche Post · DPD · FedEx

or another trusted courier or postal operator selected for your destination.

The carrier used for a particular order may depend on the delivery country, address, parcel size and available logistics services.

3. SHIPPING COST

Shipping costs are calculated based on your delivery destination and the available delivery method.

Simply enter your delivery address during checkout to see the available shipping options and their prices.

You will always see the applicable shipping cost before confirming and paying for your order.

4. DELIVERY TIMES

Estimated delivery times are displayed during checkout where available.

Delivery times may vary depending on the destination, carrier, shipping method, weekends, public holidays and other circumstances affecting transportation.

Unless a specific delivery period has expressly been agreed, orders will be delivered without undue delay and within the maximum period required by applicable consumer law.

Please note that displayed delivery times are estimates unless expressly stated otherwise.

5. ORDER PROCESSING

Once your order has been successfully placed and payment has been confirmed, we will begin preparing it for dispatch.

When your order has been shipped, you may receive a shipping confirmation and tracking information where tracking is available for the selected delivery service.

6. TRACKING YOUR ORDER

Where tracking is available, you will receive a tracking number or tracking link after your order has been dispatched.

Tracking information may take some time to become active after the parcel has been handed over to the carrier.

7. DELIVERY ADDRESS

Please make sure that your:

name, delivery address, postal code, telephone number and email address

are complete and correct before confirming your order.

The Customer is responsible for providing accurate information necessary to complete the delivery.

If you notice an error in your delivery information after placing an order, please contact us as soon as possible at:

hi@yeesthin.com

We will try to assist you, but we cannot guarantee that an address can be changed once an order has already been dispatched.

8. UNDELIVERED & UNCOLLECTED ORDERS

Customers are responsible for reasonably cooperating with the carrier and collecting their shipment within the period specified by the carrier.

A shipment may be returned to YEESTHIN if delivery cannot be completed because the Customer:

• provided an incorrect or incomplete address;
• provided incorrect or outdated contact information;
• was unavailable to receive the shipment;
• failed to collect the parcel from a parcel shop, locker, post office or other collection point within the applicable period;
• could not be contacted by the carrier due to incorrect information;
• unjustifiably refused to accept the shipment.

Failure to accept or collect a shipment does not, by itself, constitute a valid exercise of the statutory right of withdrawal.

If a prepaid order is returned to YEESTHIN due to circumstances attributable to the Customer, the value of the returned goods may be refunded after the products have been received and inspected.

Direct and demonstrable costs resulting from the unsuccessful delivery and return shipment may be deducted only to the extent permitted by applicable law.

If you request that the order be shipped again, additional shipping charges may apply.

9. DAMAGED SHIPMENTS

If your parcel arrives visibly damaged, please inspect it as soon as reasonably possible.

If a product inside the shipment is damaged, missing or otherwise does not correspond to your order, please contact us at:

hi@yeesthin.com

Please provide your order number, a brief description of the issue and, where possible, photographs of the parcel and affected products.

Photographs help us investigate the issue with the carrier more efficiently but do not limit your statutory consumer rights.

10. LOST SHIPMENTS

If your tracking information has not been updated for an unusually long period or you believe your shipment may have been lost, please contact us.

We will investigate the shipment with the relevant carrier.

A parcel will not be treated as lost solely because of a short tracking delay. Its status will be determined based on the information available from the relevant carrier and the circumstances of the delivery.

Your mandatory consumer rights remain unaffected.

11. DELIVERY DELAYS

Occasionally, deliveries may be delayed due to circumstances outside our reasonable control, including carrier disruptions, severe weather, public holidays, customs procedures, transportation disruptions or other exceptional circumstances.

If we become aware of a significant issue affecting your delivery, we will take reasonable steps to assist you.

Nothing in this section limits your rights under applicable consumer law.

12. CUSTOMS, DUTIES & IMPORT CHARGES

For orders delivered within the European Union, applicable VAT is handled in accordance with relevant EU VAT rules.

For destinations outside the European Union, the shipment may be subject to import duties, taxes, customs charges or other fees imposed by the destination country.

Unless expressly stated otherwise during checkout, such charges are not included in the product or shipping price and may be payable by the recipient.

Customs requirements and charges are determined by the authorities of the destination country and may vary.

13. RETURNS

Shipping and delivery issues are separate from the statutory right of withdrawal and product returns.

For information about returns, withdrawal and refunds, please see our:

Returns & Refunds Policy

14. NEED HELP WITH YOUR DELIVERY?

If you have any questions regarding your order or delivery, please contact our Customer Care team.

Email: hi@yeesthin.co

Customer Service Hours:
Monday – Friday: 09:00 – 17:00 EET/EEST
Saturday – Sunday: Closed

When contacting us about an existing order, please include your order number so we can assist you faster.