RETURN & REFUND POLICY

Last updated: 17 September 2026

At YEESTHIN, we want our customers to be satisfied with their purchase. This Return & Refund Policy explains how returns, withdrawals, refunds and issues with delivered products are handled.

This Policy forms part of the Terms and Conditions of www.yeesthin.com and applies subject to mandatory consumer protection laws applicable within the European Union.

1. RIGHT OF WITHDRAWAL

If you are a Consumer, you have the right to withdraw from your online purchase without giving any reason within 14 days, unless a statutory exception applies.

The withdrawal period begins on the day on which you, or a third party designated by you other than the carrier, physically receive the goods.

If several products from the same order are delivered separately, the withdrawal period begins when the last product is received.

2. HOW TO REQUEST A RETURN

To exercise your right of withdrawal, you must inform us of your decision before the 14-day withdrawal period expires.

Please contact us at:

hi@yeesthin.com

Please include, where possible:

your name;
order number;
email address used for the order;
the product(s) you wish to return;
a clear statement that you wish to withdraw from the purchase.

You do not need to provide a reason for exercising your statutory right of withdrawal.

After receiving your request, we will provide you with the applicable return instructions and return address.

3. RETURN DEADLINE

After informing us of your decision to withdraw, you must send the goods back without undue delay and no later than 14 days from the date on which you informed us of your withdrawal.

The deadline is met if you dispatch the goods before the 14-day period expires.

4. RETURN SHIPPING COSTS

Unless otherwise stated by YEESTHIN or required by applicable law, the direct cost of returning products following the exercise of the right of withdrawal is borne by the Customer.

Returns sent to YEESTHIN on a cash-on-delivery basis will not be accepted unless expressly agreed with us in advance.

We recommend using a traceable shipping service and retaining proof of shipment until your return has been completed.

5. CONDITION OF RETURNED PRODUCTS

You may inspect and handle a product only to the extent necessary to establish its nature, characteristics and functioning, in a manner comparable to what would reasonably be permitted in a physical store.

You may be responsible for any diminished value resulting from handling beyond what is necessary for such inspection.

Opening the external transport packaging does not by itself result in the loss of your right of withdrawal.

6. TEA AND FOOD PRODUCTS

Certain food products may be excluded from the statutory right of withdrawal where an exception provided by applicable law applies, including goods liable to deteriorate or expire rapidly.

Whether an exception applies will be determined according to the nature and condition of the specific product and applicable consumer legislation.

This does not affect your statutory rights if a food product is defective, damaged, incorrectly supplied or otherwise does not conform to the contract.

7. COSMETIC PRODUCTS

For health protection and hygiene reasons, the statutory right of withdrawal may not apply to certain sealed products that have been unsealed after delivery, where the product is no longer suitable for return for health protection or hygiene reasons.

This exception is applied only where the legal requirements for the exception are satisfied.

Opening the shipping box or external transport packaging does not automatically prevent a return.

Your statutory rights regarding defective, damaged or non-conforming cosmetic products remain unaffected.

8. REFUNDS

Where you validly exercise your statutory right of withdrawal, YEESTHIN will reimburse the payments required to be refunded under applicable law.

This includes the cost of the least expensive standard delivery method offered by YEESTHIN, where reimbursement of that cost is required by law.

If you selected a delivery option that was more expensive than our least expensive standard delivery method, the additional delivery cost will not be refunded to the extent permitted by law.

Refunds will be made without undue delay and within the period required by applicable consumer legislation.

We may withhold reimbursement until we have received the goods back or until you provide evidence that you have sent them back, whichever occurs first, where permitted by law.

Refunds will generally be made using the same payment method used for the original transaction unless another method has been expressly agreed.

9. DAMAGED, INCORRECT OR NON-CONFORMING PRODUCTS

If your order arrives damaged, contains an incorrect product, is incomplete or otherwise does not conform to the contract, please contact:

hi@yeesthin.com

Please provide your order number and a description of the issue. We may also ask for photographs of the product and/or packaging to help us investigate the issue.

Providing photographs helps us process the claim more efficiently but does not limit your statutory consumer rights.

Where a product is found to be non-conforming, you are entitled to the remedies available under applicable consumer law.

10. UNCOLLECTED OR REFUSED SHIPMENTS

Customers are responsible for providing complete and accurate delivery and contact information and for reasonably cooperating with the carrier to receive their order.

A shipment may be returned to YEESTHIN where delivery fails because the Customer:

provided an incorrect or incomplete address;
provided incorrect contact information;
failed to collect the shipment within the carrier's collection period;
was unavailable for delivery and did not arrange an alternative;
unjustifiably refused delivery.

Simply refusing or failing to collect a shipment does not constitute a valid exercise of the statutory right of withdrawal.

If a prepaid shipment is returned to us due to circumstances attributable to the Customer, we may refund the value of the returned goods after receiving and inspecting them.

Direct and demonstrable costs resulting from unsuccessful delivery and return transportation may be deducted only to the extent permitted by applicable law.

If the Customer requests re-dispatch of the returned order, the Customer may be required to pay the new delivery charges in advance.

11. RETURN ADDRESS

Please contact us before returning a product.

The appropriate return address and return instructions will be provided after your return request has been registered.

Do not send products to an address found elsewhere without first confirming the return instructions with YEESTHIN.

12. CONTACT

YEESTHIN / Trade Sales Solutions LTD
Company Registration No.: 204428694
VAT No.: BG204428694
Email: hi@yeesthin.com
Website: www.yeesthin.com

This Return & Refund Policy is effective as of 17 September 2026.